{"id":8289,"date":"2021-03-15T14:25:19","date_gmt":"2021-03-15T14:25:19","guid":{"rendered":"http:\/\/baltimorecountyfra.org\/inferno\/?page_id=8289"},"modified":"2026-03-23T11:03:50","modified_gmt":"2026-03-23T15:03:50","slug":"service-ticket","status":"publish","type":"page","link":"https:\/\/baltimorecountyfra.org\/inferno\/training-classes\/service-ticket\/","title":{"rendered":"Submit LMS Service Ticket"},"content":{"rendered":"\n\n\t\t\t<a href=\"http:\/\/www.baltimorecountyfra.org\/login\/index.php\" target=\"_self\"  role=\"button\">\n\t\t\t\t\t\tLog On to the InFERNO Learning Management System\n\t\t<\/a>\n\t<strong><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/baltimorecountyfra.org\/inferno\/wp-content\/uploads\/2017\/09\/cropped-Fire-300x300.png\" alt=\"\" width=\"50\" height=\"50\" \/><br \/>\n<em>Quick Links<\/em><\/strong>\n\t<h3>Submit LMS Service Ticket<\/h3>\n<noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<div id=\"nf-form-61-cont\" class=\"nf-form-cont\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-61\" aria-describedby=\"nf-form-errors-61\" role=\"form\">\n\n    <div class=\"nf-loading-spinner\"><\/div>\n\n<\/div>\n        <!-- That data is being printed as a workaround to page builders reordering the order of the scripts loaded-->\n        <script>var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='61';form.settings={\"objectType\":\"Form Setting\",\"editActive\":true,\"title\":\"LMS Service Ticket\",\"created_at\":\"2021-03-10 14:44:35\",\"default_label_pos\":\"above\",\"show_title\":0,\"clear_complete\":\"1\",\"hide_complete\":\"1\",\"logged_in\":\"\",\"not_logged_in_msg\":\"\",\"unique_field_error\":\"\",\"repeatable_fieldsets\":\"\",\"validateRequiredField\":\"This is a required field.\",\"formErrorsCorrectErrors\":\"Please correct errors before submitting this form.\",\"fieldNumberNumMinError\":\"Number Min Error\",\"fieldNumberNumMaxError\":\"Number Max Error\",\"fieldNumberIncrementBy\":\"Please increment by \",\"currency\":\"\",\"fieldsMarkedRequired\":\"Fields marked with an <span class=\\\"ninja-forms-req-symbol\\\">*<\\\/span> are required\",\"formContentData\":[\"instructions_1615817773748\",\"lastname_1614713263558\",\"firstname_1614713264379\",\"id_number_losap_number_1615816411403\",\"confirm_id_number_losap_number_1615816319173\",\"station_1778589180394\",\"email_1614713286362\",\"phone_1614713309931\",\"please_indicate_the_reason_for_your_request_1615816025027\",\"submit_1614716216948\"],\"wrapper_class\":\"\",\"element_class\":\"\",\"key\":\"\",\"add_submit\":\"0\",\"changeEmailErrorMsg\":\"Please enter a valid email address!\",\"changeDateErrorMsg\":\"Please enter a valid date!\",\"confirmFieldErrorMsg\":\"These fields must match!\",\"honeypotHoneypotError\":\"Honeypot Error\",\"sub_limit_number\":\"\",\"sub_limit_msg\":\"<p><br><\\\/p>\",\"calculations\":[],\"drawerDisabled\":false,\"allow_public_link\":0,\"embed_form\":\"\",\"form_title_heading_level\":\"3\",\"ninjaForms\":\"Ninja Forms\",\"fieldTextareaRTEInsertLink\":\"Insert Link\",\"fieldTextareaRTEInsertMedia\":\"Insert Media\",\"fieldTextareaRTESelectAFile\":\"Select a file\",\"formHoneypot\":\"If you are a human seeing this field, please leave it empty.\",\"fileUploadOldCodeFileUploadInProgress\":\"File Upload in Progress.\",\"fileUploadOldCodeFileUpload\":\"FILE UPLOAD\",\"currencySymbol\":\"&#36;\",\"thousands_sep\":\",\",\"decimal_point\":\".\",\"siteLocale\":\"en_US\",\"dateFormat\":\"m\\\/d\\\/Y\",\"startOfWeek\":\"1\",\"of\":\"of\",\"previousMonth\":\"Previous Month\",\"nextMonth\":\"Next Month\",\"months\":[\"January\",\"February\",\"March\",\"April\",\"May\",\"June\",\"July\",\"August\",\"September\",\"October\",\"November\",\"December\"],\"monthsShort\":[\"Jan\",\"Feb\",\"Mar\",\"Apr\",\"May\",\"Jun\",\"Jul\",\"Aug\",\"Sep\",\"Oct\",\"Nov\",\"Dec\"],\"weekdays\":[\"Sunday\",\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\"],\"weekdaysShort\":[\"Sun\",\"Mon\",\"Tue\",\"Wed\",\"Thu\",\"Fri\",\"Sat\"],\"weekdaysMin\":[\"Su\",\"Mo\",\"Tu\",\"We\",\"Th\",\"Fr\",\"Sa\"],\"recaptchaConsentMissing\":\"reCaptcha validation couldn&#039;t load.\",\"recaptchaMissingCookie\":\"reCaptcha v3 validation couldn&#039;t load the cookie needed to submit the form.\",\"recaptchaConsentEvent\":\"Accept reCaptcha cookies before sending the form.\",\"currency_symbol\":\"\",\"beforeForm\":\"\",\"beforeFields\":\"\",\"afterFields\":\"\",\"afterForm\":\"\"};form.fields=[{\"objectType\":\"Field\",\"objectDomain\":\"fields\",\"editActive\":false,\"order\":1,\"idAttribute\":\"id\",\"type\":\"html\",\"label\":\"Instructions\",\"default\":\"<p>Please utilize this form to submit a Service Ticket for the Learning Management System.&nbsp; This system may be used to request a new account and to request a password reset.<\\\/p><p>Accounts are not automatically set up for new members.&nbsp;&nbsp;<\\\/p><p>Please remember your User Name is your LOSAP Number (Volunteers) or Career ID&nbsp;<\\\/p><p>PLEASE NOTE:&nbsp; This is not for inquiring about classes. If you have a question about a upcoming class or a class on the LMS please email Kathy Liddick&nbsp;&nbsp;<a href=\\\"mliddick@baltimorecountymd.gov\\\">mliddick@baltimorecountymd.gov<\\\/a><\\\/p><p><b>Please be advised that users will receive a response to their inquiry within five (5) business days of submission.&nbsp; Please allow us this time to address your issue before calling the Kathy at the Fire-Rescue Academy (410-887-7166).&nbsp; DO NOT Submit multiple tickets.<\\\/b><br><\\\/p>\",\"container_class\":\"\",\"element_class\":\"\",\"key\":\"instructions_1615817773748\",\"drawerDisabled\":false,\"admin_label\":\"\",\"id\":930,\"beforeField\":\"\",\"afterField\":\"\",\"value\":\"<p>Please utilize this form to submit a Service Ticket for the Learning Management System.&nbsp; This system may be used to request a new account and to request a password reset.<\\\/p><p>Accounts are not automatically set up for new members.&nbsp;&nbsp;<\\\/p><p>Please remember your User Name is your LOSAP Number (Volunteers) or Career ID&nbsp;<\\\/p><p>PLEASE NOTE:&nbsp; This is not for inquiring about classes. 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