Our official support hours are 09:00 - 18:00 GMT+02:00, Monday to Friday – excluding bank holidays and other official holidays.

The timescales listed below refer to these working hours.

Support requests are prioritized based on the type of license:

• Pro Support is reserved for customers with an active Pro license. We respond to new priority support requests within 12 hours.

• Standard Support is provided to customers with an active Free license. We respond to standard support requests within 24h-48h.

While we don’t guarantee that we will resolve the request in this time period, we will acknowledge it and communicate with the customer as appropriate to help resolve the issue.